For decades, the benefits administration industry has been built around a single assumption:
The employer chooses the benefits and therefore the employer has the contract with the insurance companies that they have to administer the plan.
Everything else has flowed from that decision. Benefits administration platforms were designed to manage enrollments, eligibility, carrier feeds, payroll deductions, life events, open enrollment, compliance reporting, and employee communications. Entire companies were built to help employers administer increasingly complex health and welfare benefit programs.
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